What does Mezline help my business manage?
Mezline Inc. is a software company for organizations managing their own contractor networks. The platform connects contractor onboarding, documents and signatures, invoices, payments and reporting, with client collaboration and assignments in the plans that include them. Mezline Inc. does not operate a public contractor marketplace or source, supply, match, recommend or select workers.
When must a contractor be included in my subscription?
Activate the contractor within your subscribed contractor quantity before onboarding, sending an invitation, providing any Contractor Portal access, collecting a profile or documents, receiving uploads, or starting compliance work, communications, renewal notifications or Tessa activity. The contractor counts once toward your subscription for both onboarding and the later work features included in your plan. There is no free onboarding or prospect tier outside your subscription.
How does per-contractor pricing work?
Your company subscribes for a chosen number of contractors. You can have up to that number of Active contractors at one time, with access to the Contractor Portal and applicable features in your Mezline plan. Mezline Assurance, when selected, includes the software subscription for each covered contractor in its published pricing.
What happens when a contractor’s engagement ends?
Your subscribed contractor quantity stays with your business. When an engagement ends, deactivate the contractor, preserve their history, and use the available capacity to activate someone else. Every contractor's information remains separate. The number of Active contractors cannot exceed your subscribed quantity.
What is the difference between Active and Inactive contractors?
An Active contractor is included in your subscribed contractor quantity. Inactive contractors were previously Active: their records and completed history remain internally available in read-only form, they lose Contractor Portal access, and they no longer count toward that quantity. No new invitations, messages, document collection, compliance reviews, Tessa activity, assignments or transactions run against an Inactive record. Inactive status cannot be used to create prospect records for contractors who have never been Active within your subscription.
Can I reactivate an Inactive contractor?
Yes. Use available capacity within your subscription to reactivate the contractor using their original record and history. Review their documents against your current requirements before starting new work.
How does annual billing work?
Choose annual paid monthly for a 12-month commitment in monthly installments, or annual paid upfront to pay for the full year at the start. Upfront prices show the monthly equivalent alongside the annual total. Month-to-month has no annual commitment. Your company can choose per-contractor pricing or a contractor package. Your subscribed quantity is the maximum number of Active contractors at one time. With annual billing, that quantity remains purchased through the renewal date, even when fewer contractors are Active. Unused capacity remains available for later use and does not receive a refund or credit solely for being unused.
Does replacing an Active contractor transfer their information?
No. A replacement contractor receives a separate record and never inherits the previous contractor’s identity, documents, compliance results, work history, invoices, payments, personal information or Mezline Assurance history. Deactivating a contractor does not automatically transfer unfinished work.
Are Inactive contractor records limited by plan?
Inactive contractor records are retained without a plan-based numerical cap. These records belong to previously Active contractors and remain company-internal and read-only, with no Contractor Portal access or new operational activity. Retention, storage and access are subject to the applicable service terms.
Which AI tools are included, and are there usage limits?
Essentials does not include AI. Growth, Professional and Enterprise include AI Admin Copilot, AI Quick Reports and AI Writing Tools. Professional and Enterprise also include AI Compliance Review, with up to five completed AI document reviews per Active contractor each month, pooled across your account. Tessa helps only with supported Mezline tasks and the records you are authorized to access; it declines unrelated requests. Monthly usage limits apply to the other AI tools; confirm the applicable allowances with Sales. Additional company users do not increase the included AI allowance.
Who counts as a company user?
Company users are employees and other authorized users of the company using Mezline. There is no separate fee for company users.
Can I add Mezline Assurance for selected contractors?
Yes. Mezline Assurance can be added for selected eligible contractors. It includes Vendor of Record, worker-classification determination and protection, and insurance.
Can I try Mezline before subscribing?
Mezline Inc. offers a 14-day trial to help you decide whether it fits your business. Contact Sales to arrange your trial and confirm the available setup.
How does automatic contractor invoicing work?
Prepare invoices from your contractors to your business using agreed rates, billing schedules, or approved time and expenses. Route each invoice for review and payment approval.
How is client invoicing different from contractor invoicing?
Contractor invoices cover amounts your business owes its contractors. Client invoices cover amounts your clients owe your business. Automatic contractor invoicing is included in every plan. Client Invoicing starts with Growth and is inherited by Professional and Enterprise. Client invoices show your client charges; contractor costs and internal margins remain private.
How can I prepare and send invoices to my clients?
Growth, Professional and Enterprise let you create branded client invoices with service charges, payment terms, due dates and PO numbers, send them by email, and provide PDF downloads and Client Portal access. Track outstanding balances, partial payments and payment history, schedule recurring invoices for agreed services, and send payment reminders. Professional and Enterprise also prepare drafts from approved assignments, including billable time, materials and expenses at your client rates. Review drafts before sending them. Sending an invoice does not collect payment.
How do contractors receive payments and withdraw funds?
Your company pays contractors through Mezline. Contractors can view available wallet funds and withdraw them to verified U.S. bank accounts. They can split a withdrawal by percentage or fixed dollar amount and save their preferences. Each transfer has its own status and history.
Can contractors sign our PDF agreements?
Upload a PDF agreement and place signature, name and date fields. The contractor reviews and signs it in their Portal. Keep the completed PDF and a record of who signed, which document they signed and when.
Is accounting connection setup included?
Accounting integrations are included in Professional and Enterprise. Setup of a supported connection by Mezline Inc. is charged separately; contact Sales to confirm the connection and setup scope.
When is implementation included?
Growth and Professional customers who sign a 12-month commitment and purchase at least $4,800 per year in contractor subscriptions receive one standard remote implementation and guided launch at no additional charge. Month-to-month customers and customers below that annual amount may add implementation for a one-time fee. Enterprise onboarding is tailored and defined in the customer agreement.
