The contractors your business manages
Virtual Assistants
Make remote administrative support clear and accountable.
Virtual assistants are people who provide administrative support remotely. They may organize a consultant’s inbox and appointments or help an online retailer with customer inquiries, order tracking, and product updates. Mezline connects the agreed services, contractor documents, submitted hours, and payment review.
Talk to Sales
Agree what the assistant can handle, what needs your decision, and how the work is reviewed.
Explore the servicesStart with the service you need
Different jobs need
different proof.
Give the contractor a brief that explains the work, then ask for the records your team needs to review the result.
Make the assignment useful
Remote support still needs a specific scope.
An assistant organizing a consultant’s appointments needs different instructions from one answering online-store delivery questions. Define the systems involved, permitted actions, expected work summary, and escalation contact. Your business controls access in its email, calendar, and store systems.
01Inbox and appointment support
What the brief should specify
The inbox or calendar supported, permitted actions, meeting arrangements, and questions that need the business owner’s decision.
What to collect for review
A concise work summary, unresolved requests, and submitted hours for the agreed period.
02Documents and business records
What the brief should specify
The files or records to organize, required format, approved systems, access arrangements, and completion expectations.
What to collect for review
Updated-document references, completed record batches, remaining exceptions, and time submitted.
03Online-store customer support
What the brief should specify
The inquiry types covered, store policies, permitted responses, and escalation rules for refunds or disputed orders.
What to collect for review
A summary of handled inquiries, order-follow-up references, unresolved cases, and worked hours.
04Product and inventory updates
What the brief should specify
The products included, approved descriptions and images, source of stock information, and who reviews changes.
What to collect for review
The updated product references, completion summary, discrepancies requiring a decision, and submitted time.
Managing the contribution in Mezline
A clear brief.
A result you can verify.
Add the contractor to your subscription before onboarding. Review relevant administrative or e-commerce experience and the communication arrangements required for the engagement. Collect the service agreement, confidentiality terms, tax documents, and other records your business requires.
Illustrative assignment brief
Customer inquiries and product updates for an online retailer
- Services and systems
- The store platform, inquiry types, approved product changes, source of inventory information, and service period.
- Authority and terms
- The agreed hourly rate, approved workload, store policies, escalation contact, and decisions requiring the owner’s approval.
- Review record
- A summary of completed support and listing tasks, unresolved customer or stock issues, and submitted hours.
The contractor's record
Keep the work visible.
The assistant performs the work in the retailer’s authorized store and support systems, then submits the agreed work summary and hours through Mezline. The owner can review the contribution alongside the engagement and messages.
When something changes
If tracking is unclear, stock figures conflict, or a customer requests a refund beyond the assistant’s authority, flag the case to the owner. A new task or expanded workload needs an agreed scope and time allowance.
Review the result
Accept the contribution.
Review completed work and unresolved requests, ask for missing clarification, and approve the assistant’s submitted time against the agreed services and rate.
Connect acceptance to payment
Explain the charge.
Mezline generates the contractor invoice from the agreed terms and approved time and expenses. Review and pay it through Mezline; the assistant can check payment status in the portal.
Professional and Enterprise include Assignment Management and AI Compliance Review. Enterprise adds reusable Client Sites and Assets records. Add the contractor to your subscription before onboarding or providing portal access. Tessa flags document issues against your requirements for staff review. Compare plans →
Where the services fit
See the business context.
Explore how organizations coordinate these specialists alongside the other contractors they manage.
Your contractor relationships. Connected.
Connect remote administrative work to reviewed hours and payment.
Optional Mezline Assurance adds Vendor of Record services, worker-classification protection, and applicable insurance for eligible contractor relationships.