The contractors your business manages
IT Field Services
The hands-on work behind working technology.
Workstations. Checkout systems. Classroom displays. Warehouse devices and networks. Manage the technicians who install, replace, and troubleshoot the on-site technology your business depends on, with the location, access requirements, and completion checks in one assignment.
Talk to Sales
Give every technician a clear brief. Give your reviewers a useful record.
Explore the servicesStart with the service you need
Different jobs need
different proof.
Give the contractor a brief that explains the work, then ask for the records your team needs to review the result.
Make the assignment useful
Specify the setup. Verify the handoff.
Use an assignment template for repeat installations, then add the location, devices, peripherals, and required checks. Ask for the completion photos and equipment details your reviewer needs. For work across multiple locations, reuse the common scope and keep each visit's address, contact, schedule, and completion evidence in its own assignment.
01POS installation
What the brief should specify
Terminal and peripherals, access window, remote contact, and approved functional checks.
What to collect for review
Equipment details, installation photos, and the requested test results.
02Printer troubleshooting
What the brief should specify
Reported symptoms, device details, permitted work, and when to contact remote support.
What to collect for review
Findings, work performed, test-print result, and any unresolved fault.
03Device replacement
What the brief should specify
The approved replacement, location, swap instructions, and required validation.
What to collect for review
Installed-device identifiers, completion photos, and functional-check results.
04Connectivity work
What the brief should specify
Affected connections or equipment, remote engineer, scope, and tests to perform.
What to collect for review
What changed, which tests ran, and whether the reported issue remains.
Managing the contribution in Mezline
A clear brief.
A result you can verify.
Select a technician using recorded skills, service area, and qualifications. Review the required documents, then give the technician the details needed to complete the visit.
Illustrative assignment brief
Replace a POS terminal
- Where and when
- Store address, access window, local contact, and remote support contact.
- Scope and terms
- Approved terminal and peripherals, installation instructions, agreed rate, and escalation contact.
- Required completion records
- Installed-device details, photos, functional checks, time, expenses, and unresolved issues.
The contractor's record
Keep the work visible.
The technician opens the brief in the portal, checks in and out, and submits time, parts, expenses, photos, and completion records.
When something changes
If the store is locked, the hardware is wrong, or testing fails, the technician records the issue and contacts your team through Mezline. Your coordinator can review the situation and arrange the next step.
Review the result
Accept the contribution.
Compare the submission with the required checks. Request missing evidence or corrections. Review the technical outcome alongside the time and expenses before approving the work and charges.
Connect acceptance to payment
Explain the charge.
Mezline generates contractor invoices from agreed terms and approved time and expenses, subject to review. Pay through Mezline; the technician can see payment status and history in the portal.
Professional and Enterprise include Assignment Management and AI Compliance Review. Enterprise adds reusable Client Sites and Assets records. Add the contractor to your subscription before onboarding or providing portal access. Tessa flags document issues against your requirements for staff review. Compare plans →
Where the services fit
See the business context.
Explore how organizations coordinate these specialists alongside the other contractors they manage.
Your contractor relationships. Connected.
Bring your field-service workflow to Mezline.
Optional Mezline Assurance adds Vendor of Record services, worker-classification protection, and applicable insurance for eligible contractor relationships.